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Technical
Support
A
goal of Grass Technologies is to provide products and services that exceed
your expectations. Our technical support department is prepared to assist
you at any time, day or night.
If
you need immediate assistance using or repairing your Grass Technologies
equipment in the U.S.A. call our Technical Support Department Toll
Free at 1-877-472-7779 or 1-401-828-4000.
Before
you call - Please have the Model Number, Serial Number and Software
Version ready before you call. This will help our Technical Support
Engineers answer your questions quickly.
International
Service
Support
and repair of Grass Technologies products are available at our offices
in the following countries:
- CANADA
-- Astro-Med, Inc., #111 – 3555 Isabelle, Brossard, QC J4Y 2R2
Tel. 450-619-9973 Fax: 450-619-9976 Toll-free: 1-800-565-2216
astromedcanada@astromed.com
- FRANCE
-- Astro-Med SNC, Parc d'Activities de Pissaloup, 1, rue Edouard
Branly, 78190 Trappes
Tel. (1) 34.82.09.00 Fax. (1) 34.82.05.71 astromedfrance@astromed.com
- GERMANY
-- Astro-Med GmbH, Senefelderstrasse 1, D-63110 Rodgau
Tel. +49 (0)6106-28368-0 Fax: +49 (0)6106-771121
astromeddeutchland@astromed.com
- UNITED
KINGDOM -- Astro-Med, Inc., 11 Whittle Parkway, Slough, SL1 6DQ
Tel. (01628)668836 Fax (01628) 664994 astromeduk@astromed.com
For
immediate assistance please contact Technical Support at 1-401-828-4000,
fax to 1-401-822-2430 or use our Technical
Support Email Form.
Factory
Repair Service Procedures
In
the event that your equipment fails to perform properly it may be returned
to Grass Technologies for a complete evaluation and repair. Please call
our Technical Support Department at 1-877-472-7779 (USA only) or 1-401-828-4000
for a RMA (Return Material Authorization) number.
Please
Note: The following information is necessary when requesting return
authorization.
- Model
- Serial
Number
- Software
Version
- Complete
description of failure
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